Bitrix24 FAQ

How to connect WhatsApp to Bitrix24? Install the Contaq app, create an open channel and connect your number — guide.

What is an open channel in Bitrix24? The Bitrix24 contact center where messages from connected channels arrive — what open channels are and how to set them up.

Can I connect several channels? Yes, MAX, WhatsApp and Telegram can be connected to one or several open channels.

Is the chat history saved? Yes, in deals, leads, contacts and companies — see where chats are stored.

Can I message a client first? Yes, the first message is available without extra payment.

Does the integration work with the Bitrix24 mobile app? [TO CONFIRM.]

How much does the Bitrix24 integration cost? Payment per connected channel number. See Pricing.